{"id":7468,"date":"2026-06-05T08:31:12","date_gmt":"2026-06-05T08:31:12","guid":{"rendered":"https:\/\/lib.pacuniversity.ac.ke\/?page_id=7468"},"modified":"2026-06-10T05:46:08","modified_gmt":"2026-06-10T05:46:08","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7468\" class=\"elementor elementor-7468\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cccc29 elementor-section-boxed elementor-section-gap-beside-yes elementor-section-height-default elementor-section-height-default elementor-section-column-vertical-align-stretch\" data-id=\"1cccc29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div 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.ft-bot{flex-direction:column;align-items:flex-start}}\r\n<\/style>\r\n\r\n<div class=\"logorow\"><div class=\"logorow-i\">\r\n  <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/new-homepage\/\"><img decoding=\"async\" src=\"https:\/\/lib.pacuniversity.ac.ke\/wp-content\/uploads\/2022\/09\/library2-300x60.png\" alt=\"PAC University Library\" onerror=\"this.style.visibility='hidden'\"><\/a>\r\n  <div class=\"lr-contact\">\r\n    <span><i class=\"fas fa-map-marker-alt\"><\/i> Lumumba Drive, Roysambu, Nairobi<\/span>\r\n    <span><i class=\"fas fa-phone-alt\"><\/i> <a href=\"tel:+254730955228\">0730 955 228<\/a> &nbsp;&middot;&nbsp; <i class=\"fas fa-envelope\"><\/i> <a href=\"mailto:librarian@pacuniversity.ac.ke\">librarian@pacuniversity.ac.ke<\/a><\/span>\r\n  <\/div>\r\n<\/div><\/div>\r\n\r\n<nav class=\"sitenav\"><div class=\"sn-i\">\r\n  <div class=\"sn-links\">\r\n    <div class=\"sni\"><a class=\"sna\" href=\"#\">About Library <i class=\"fas fa-chevron-down ca\"><\/i><\/a>\r\n      <div class=\"snd\" style=\"min-width:520px\"><div class=\"snd-wrap\">\r\n        <div class=\"snd-col\"><div class=\"snd-h\">The Library<\/div>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/mission-vision2\/\"><span class=\"st\">Mission &amp; Vision<\/span><span class=\"ss\">Our values and purpose<\/span><\/a>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/message-from-the-librarian\/\"><span class=\"st\">Message from Librarian<\/span><\/a>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/library-membership\/\"><span class=\"st\">Library Membership<\/span><span class=\"ss\">Eligibility and registration<\/span><\/a>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/rulesregulations-2\/\"><span class=\"st\">Rules &amp; Regulations<\/span><\/a>\r\n        <\/div>\r\n        <div class=\"snd-col snd-div\"><div class=\"snd-h\">Locations<\/div>\r\n          <a href=\"\"><span class=\"st\">Main Campus &mdash; Roysambu<\/span><span class=\"ss\">Mon&ndash;Fri 8AM&ndash;10PM &middot; Sat 9AM&ndash;6PM<\/span><\/a>\r\n          <a href=\"\"><span class=\"st\">Valley Road Resource Centre<\/span><span class=\"ss\">Mon&ndash;Fri 8AM&ndash;5PM<\/span><\/a>\r\n        <\/div>\r\n      <\/div><\/div>\r\n    <\/div>\r\n    <div class=\"sni\"><a class=\"sna\" href=\"#\">Electronic Resources <i class=\"fas fa-chevron-down ca\"><\/i><\/a>\r\n      <div class=\"snd\" style=\"min-width:280px\">\r\n        <div class=\"snd-h\">Databases &amp; Collections<\/div>\r\n        <a href=\"http:\/\/library.pacuniversity.ac.ke\/\" target=\"_blank\"><span class=\"st\">Library Catalogue (OPAC)<\/span><span class=\"ss\">Search physical holdings<\/span><\/a>\r\n        <a href=\"https:\/\/ezproxy.pacuniversity.ac.ke:2443\/login\" target=\"_blank\"><span class=\"st\">Off-Campus Access<\/span><span class=\"ss\">Remote access to all resources<\/span><\/a>\r\n        <a href=\"https:\/\/repo.pacuniversity.ac.ke\/home\" target=\"_blank\"><span class=\"st\">Ghala Repository<\/span><span class=\"ss\">Theses, dissertations &amp; papers<\/span><\/a>\r\n        <a href=\"https:\/\/repo.pacuniversity.ac.ke\/communities\/9158051c-ad57-4b60-96ee-961eb156e95d\" target=\"_blank\"><span class=\"st\">University Exams Bank<\/span><span class=\"ss\">Past examination papers<\/span><\/a>\r\n        <a href=\"http:\/\/ezproxy.pacuniversity.ac.ke:2048\/login\" target=\"_blank\"><span class=\"st\">Ebook Central (ProQuest)<\/span><span class=\"ss\">Millions of eBooks<\/span><\/a>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sni\"><a class=\"sna\" href=\"#\">Research Support <i class=\"fas fa-chevron-down ca\"><\/i><\/a>\r\n      <div class=\"snd\" style=\"min-width:520px\"><div class=\"snd-wrap\">\r\n        <div class=\"snd-col\"><div class=\"snd-h\">Help &amp; Guidance<\/div>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/contact-us\/\"><span class=\"st\">Ask a Librarian<\/span><span class=\"ss\">Email, phone, or in person<\/span><\/a>\r\n          <div class=\"snd-h\">Academic Skills<\/div>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/information-literacy\/\"><span class=\"st\">Information Literacy Programme<\/span><\/a>\r\n        <\/div>\r\n        <div class=\"snd-col snd-div\"><div class=\"snd-h\">Citation &amp; Writing<\/div>\r\n          <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/citation\/\"><span class=\"st\">Citation Styles &amp; Tools<\/span><span class=\"ss\">APA, MLA, Harvard, Chicago<\/span><\/a>\r\n        <\/div>\r\n      <\/div><\/div>\r\n    <\/div>\r\n    <div class=\"sni\"><a class=\"sna\" href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/frequently-asked-questions\/\">FAQs<\/a><\/div>\r\n    <div class=\"sni\"><a class=\"sna\" href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/contact-us\/\">Contact Us<\/a><\/div>\r\n  <\/div>\r\n  <div class=\"sn-right\">\r\n    <a href=\"http:\/\/library.pacuniversity.ac.ke\/cgi-bin\/koha\/opac-user.pl\" target=\"_blank\" class=\"snbtn\"><i class=\"fas fa-user-circle\"><\/i> My Library Account<\/a>\r\n    <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/new-arrivals-2\/\" class=\"sna sna-new\"><i class=\"fas fa-star\"><\/i> New Arrivals<\/a>\r\n    <button class=\"mob-tog\" id=\"mTog\"><i class=\"fas fa-bars\"><\/i><\/button>\r\n  <\/div>\r\n<\/div><\/nav>\r\n\r\n<div class=\"mobm\" id=\"mMenu\">\r\n  <button class=\"mobm-x\" id=\"mClose\"><i class=\"fas fa-times\"><\/i><\/button>\r\n  <a href=\"http:\/\/library.pacuniversity.ac.ke\/cgi-bin\/koha\/opac-user.pl\" target=\"_blank\"><i class=\"fas fa-user-circle\" style=\"margin-right:10px;color:var(--gold)\"><\/i>My Account<\/a>\r\n  <a href=\"http:\/\/library.pacuniversity.ac.ke\/\" target=\"_blank\"><i class=\"fas fa-book\" style=\"margin-right:10px;color:var(--gold)\"><\/i>Library Catalogue<\/a>\r\n  <a href=\"https:\/\/ezproxy.pacuniversity.ac.ke:2443\/login\" target=\"_blank\"><i class=\"fas fa-wifi\" style=\"margin-right:10px;color:var(--gold)\"><\/i>Off-Campus Access<\/a>\r\n  <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/contact-us\/\" target=\"_blank\"><i class=\"fas fa-envelope\" style=\"margin-right:10px;color:var(--gold)\"><\/i>Contact Us<\/a>\r\n<\/div>\r\n\r\n<div class=\"page-band\"><div class=\"w\">\r\n  <div class=\"pb-crumb\"><a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/new-homepage\/\">Home<\/a><i class=\"fas fa-chevron-right\"><\/i><span>FAQs<\/span><\/div>\r\n  <h1>Frequently Asked Questions<\/h1>\r\n  <div class=\"pb-line\"><\/div>\r\n<\/div><\/div>\r\n\r\n<main class=\"page-body\"><div class=\"w\">\r\n\r\n  <p class=\"pg-para\">Find answers to the most common questions about using the Richard Ondeng' Library. If you don't find what you're looking for, please <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/contact-us\/\" style=\"color:var(--green-dark);font-weight:700\">contact us directly<\/a>.<\/p>\r\n\r\n  <div class=\"faq-section\">\r\n    <div class=\"faq-cat\"><i class=\"fas fa-university\"><\/i> General Library<\/div>\r\n    <div class=\"faq-item open\">\r\n      <button class=\"faq-q\">Where is the library located? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">The Richard Ondeng' Library is located on the Ground Floor and First Floor of the Ken Birch Academic Building, Main Campus, along Lumumba Drive, Roysambu, Nairobi. There is also a Valley Road Resource Centre serving students at the Valley Road Campus.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">What are the library opening hours? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Main Campus: Monday &ndash; Friday 8:00 AM &ndash; 10:00 PM, Saturday 9:00 AM &ndash; 6:00 PM, Closed on Sundays and public holidays. During interterm, hours are 8:00 AM &ndash; 5:00 PM. Valley Road Resource Centre: Monday &ndash; Friday 8:00 AM &ndash; 5:00 PM only.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Who can use the library? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">The library primarily serves registered PAC University students, faculty, and staff. External users and PAC alumni may also access the library by obtaining a library pass at the applicable fee. See the <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/library-membership\/\" style=\"color:var(--green-dark);font-weight:700\">Library Membership<\/a> page for details.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">What facilities are available in the library? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">The library offers private study carrels, a theatre, an e-resources computer lab, group discussion bays, print and electronic collections, and Wi-Fi access.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How do I contact the library? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">You can reach the library by phone on 0730 955 228 (Ext. 114 or 116), by email at librarian@pacuniversity.ac.ke, or by visiting the library in person during opening hours. You can also use the <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/contact-us\/\" style=\"color:var(--green-dark);font-weight:700\">Ask a Librarian<\/a> form on our website.<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-section\">\r\n    <div class=\"faq-cat\"><i class=\"fas fa-book\"><\/i> Borrowing &amp; Returns<\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How many books can I borrow and for how long? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Registered members may borrow a maximum of 10 books for a period of 2 weeks. Reference books, newspapers, journals, and reserve materials must be used within the library and cannot be borrowed.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Can I renew my books? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Yes. You can renew your books online by logging into your library account at <a href=\"http:\/\/library.pacuniversity.ac.ke\/cgi-bin\/koha\/opac-user.pl\" target=\"_blank\" style=\"color:var(--green-dark);font-weight:700\">library.pacuniversity.ac.ke<\/a>, or by visiting the library in person. Renewal may not be possible if the item has been reserved by another user.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">What happens if I return a book late? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Overdue fines apply: KSh 10 per day for general collection books, KSh 10 per hour for reserve materials, and KSh 500 per book not returned by end of term. Lost books incur the full replacement cost plus a KSh 500 processing fee.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Can I reserve a book that is currently on loan? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Yes. You can place a hold on a book that is currently borrowed through the library catalogue (OPAC). You will be notified when the book becomes available for collection.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Can I borrow a book on behalf of someone else? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">No. Borrowing on behalf of others is not permitted. Each registered user must borrow materials using their own library account and college ID.<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-section\">\r\n    <div class=\"faq-cat\"><i class=\"fas fa-laptop\"><\/i> Electronic Resources &amp; Off-Campus Access<\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How do I access electronic resources from off campus? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">You can access all e-resources from anywhere using the EZProxy remote access system. Visit <a href=\"https:\/\/ezproxy.pacuniversity.ac.ke:2443\/login\" target=\"_blank\" style=\"color:var(--green-dark);font-weight:700\">ezproxy.pacuniversity.ac.ke<\/a> and log in with your PAC University credentials. Contact the library if you need help with setup.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How do I access past examination papers? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Past examination papers are available through the Ghala Repository under the University Exams Bank community. Visit <a href=\"https:\/\/repo.pacuniversity.ac.ke\/communities\/9158051c-ad57-4b60-96ee-961eb156e95d\" target=\"_blank\" style=\"color:var(--green-dark);font-weight:700\">repo.pacuniversity.ac.ke<\/a> and browse or search by subject. A user guide is also available at the library desk.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How do I search for articles and journals? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Use the EBSCO search platform at <a href=\"https:\/\/research.ebsco.com\/c\/lubth2\/results\" target=\"_blank\" style=\"color:var(--green-dark);font-weight:700\">research.ebsco.com<\/a> to search across thousands of academic journals and articles. You can also use Google Scholar, CORE, and other free platforms recommended by our librarians.<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-section\">\r\n    <div class=\"faq-cat\"><i class=\"fas fa-id-card\"><\/i> Membership<\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How do I register as a library member? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">For PAC University students, membership is automatic upon first-year registration \u2014 no separate registration is required. Faculty and staff should visit the library with their staff ID. External users and alumni must apply for a library pass at the applicable fee by contacting the library.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How much does it cost for external users to access the library? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">External users (non-PAC community) pay KES 5,000 per year for reading space access, with an additional KES 1,500 per year for internet access. Alumni of PAC University pay KES 2,500 per year for reading space, plus KES 1,500 for internet access.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Can alumni borrow books from the library? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">No. Alumni and external users are welcome to use the library's physical and electronic resources within the library, but they are not permitted to borrow materials and take them home.<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"faq-section\">\r\n    <div class=\"faq-cat\"><i class=\"fas fa-search\"><\/i> Research &amp; Academic Support<\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Can a librarian help me with my research? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Absolutely. Librarians are available to help you formulate search strategies, identify relevant databases, locate sources, and organise your references. You can walk in during library hours, call, email, or use the Ask a Librarian form on the website.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">Does the library offer Information Literacy training? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Yes. The library runs Information Literacy sessions periodically throughout the academic year, typically at the start of semesters. Sessions cover how to search databases, evaluate sources, avoid plagiarism, and cite correctly. Contact the library to find out when the next session is scheduled.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">How do I avoid plagiarism in my work? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">Always cite every source you use, whether you quote directly or paraphrase. Use a recognised citation style (APA, MLA, Harvard, Chicago) consistently. Tools like Zotero and Mendeley can help you manage references automatically. The library offers guidance on citation \u2014 ask a librarian for help.<\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-q\">What citation style should I use for my assignments? <i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n      <div class=\"faq-a\">The citation style depends on your department or faculty. Check your course or module handbook, or ask your lecturer.<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div><\/main>\r\n\r\n<footer class=\"footer\"><div class=\"ft-body\"><div class=\"w\">\r\n  <div class=\"ft-grid\">\r\n    <div><div class=\"ft-h\">Follow Us on Facebook<\/div><div class=\"ft-fb\"><iframe src=\"https:\/\/www.facebook.com\/plugins\/page.php?href=https%3A%2F%2Fwww.facebook.com%2FPacUniversityLibrary%2F&tabs=timeline&width=340&height=280&small_header=true&adapt_container_width=true&hide_cover=false&show_facepile=true\" width=\"110%\" height=\"280\" style=\"border:none;overflow:hidden\" scrolling=\"no\" frameborder=\"0\" allowfullscreen=\"true\" allow=\"autoplay; clipboard-write; encrypted-media; picture-in-picture; web-share\"><\/iframe><\/div><\/div>\r\n    <div><div class=\"ft-h\">Search &amp; Access<\/div><div class=\"ft-lks\">\r\n      <a href=\"http:\/\/library.pacuniversity.ac.ke\/\" target=\"_blank\"><i class=\"fas fa-book\"><\/i> Library Catalogue<\/a>\r\n      <a href=\"https:\/\/research.ebsco.com\/c\/lubth2\/results\" target=\"_blank\"><i class=\"fas fa-search\"><\/i> EBSCO Search<\/a>\r\n      <a href=\"https:\/\/repo.pacuniversity.ac.ke\/\" target=\"_blank\"><i class=\"fas fa-database\"><\/i> Ghala Repository<\/a>\r\n      <a href=\"https:\/\/ezproxy.pacuniversity.ac.ke:2443\/login\" target=\"_blank\"><i class=\"fas fa-wifi\"><\/i> Off-Campus Access<\/a>\r\n      <a href=\"http:\/\/library.pacuniversity.ac.ke\/cgi-bin\/koha\/opac-user.pl\" target=\"_blank\"><i class=\"fas fa-sync-alt\"><\/i> Renew Books Online<\/a>\r\n    <\/div><\/div>\r\n    <div><div class=\"ft-h\">About Library<\/div><div class=\"ft-lks\">\r\n      <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/mission-vision2\/\"><i class=\"fas fa-bullseye\"><\/i> Mission &amp; Vision<\/a>\r\n      <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/library-membership\/\"><i class=\"fas fa-id-card\"><\/i> Membership<\/a>\r\n      <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/rulesregulations-2\/\"><i class=\"fas fa-gavel\"><\/i> Rules &amp; Regulations<\/a>\r\n      <a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/message-from-the-librarian\/\"><i class=\"fas fa-user-tie\"><\/i> Message from Librarian<\/a>\r\n    <\/div><\/div>\r\n    <div><div class=\"ft-h\">Contact Us<\/div>\r\n      <div class=\"ft-ci\"><i class=\"fas fa-envelope\"><\/i><div><a href=\"mailto:librarian@pacuniversity.ac.ke\">librarian@pacuniversity.ac.ke<\/a><\/div><\/div>\r\n      <div class=\"ft-ci\"><i class=\"fas fa-phone-alt\"><\/i><div><a href=\"tel:+254730955228\">0730 955 228<\/a> \/ 114 \/ 116<\/div><\/div>\r\n      <div class=\"ft-ci\"><i class=\"fas fa-map-marker-alt\"><\/i><div>Along Lumumba Drive, Roysambu, Nairobi<\/div><\/div>\r\n      <div class=\"ft-ci\"><i class=\"fas fa-mail-bulk\"><\/i><div>P.O Box 56875-00200, Nairobi<\/div><\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"ft-bot\">\r\n    <span>&copy; 2026 Richard Ondeng&#39; Library, Pan Africa Christian University. All Rights Reserved.<\/span>\r\n    <div><a href=\"https:\/\/www.pacuniversity.ac.ke\/\">University Website<\/a><a href=\"https:\/\/lib.pacuniversity.ac.ke\/index.php\/contact-us\/\">Contact<\/a><\/div>\r\n  <\/div>\r\n<\/div><\/div><\/footer>\r\n\r\n<\/div>\r\n<script>\r\n(function(){\r\n  var tog=document.getElementById('mTog'),menu=document.getElementById('mMenu'),cls=document.getElementById('mClose'),open=false;\r\n  function toggle(){open=!open;menu.classList.toggle('open',open);document.body.style.overflow=open?'hidden':'';}\r\n  if(tog)tog.addEventListener('click',toggle);\r\n  if(cls)cls.addEventListener('click',toggle);\r\n  document.addEventListener('click',function(e){if(open&&!menu.contains(e.target)&&e.target!==tog&&!tog.contains(e.target))toggle();});\r\n})();\r\n(function(){\r\n  document.querySelectorAll('#plr .faq-q').forEach(function(btn){\r\n    btn.addEventListener('click',function(){\r\n      var item=btn.parentElement;\r\n      var wasOpen=item.classList.contains('open');\r\n      document.querySelectorAll('#plr .faq-item').forEach(function(i){i.classList.remove('open');});\r\n      if(!wasOpen)item.classList.add('open');\r\n    });\r\n  });\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Lumumba Drive, Roysambu, Nairobi 0730 955 228 &nbsp;&middot;&nbsp; librarian@pacuniversity.ac.ke About Library The Library Mission &amp; VisionOur values and purpose Message from Librarian Library MembershipEligibility and registration Rules &amp; Regulations Locations Main Campus &mdash; RoysambuMon&ndash;Fri 8AM&ndash;10PM &middot; Sat 9AM&ndash;6PM Valley Road Resource CentreMon&ndash;Fri 8AM&ndash;5PM Electronic Resources Databases &amp; Collections Library Catalogue (OPAC)Search physical holdings Off-Campus AccessRemote access to all resources Ghala RepositoryTheses, dissertations &amp; papers University Exams BankPast examination papers Ebook Central (ProQuest)Millions of eBooks Research Support Help &amp; Guidance Ask a LibrarianEmail, phone, or in person Academic Skills Information Literacy Programme Citation &amp; Writing Citation Styles &amp; ToolsAPA, MLA, Harvard, Chicago FAQs Contact Us My Library Account New Arrivals My Account Library Catalogue Off-Campus Access Contact Us HomeFAQs Frequently Asked Questions Find answers to the most common questions about using the Richard Ondeng&#8217; Library. If you don&#8217;t find what you&#8217;re looking for, please contact us directly. General Library Where is the library located? The Richard Ondeng&#8217; Library is located on the Ground Floor and First Floor of the Ken Birch Academic Building, Main Campus, along Lumumba Drive, Roysambu, Nairobi. There is also a Valley Road Resource Centre serving students at the Valley Road Campus. What are the library opening hours? Main Campus: Monday &ndash; Friday 8:00 AM &ndash; 10:00 PM, Saturday 9:00 AM &ndash; 6:00 PM, Closed on Sundays and public holidays. During interterm, hours are 8:00 AM &ndash; 5:00 PM. Valley Road Resource Centre: Monday &ndash; Friday 8:00 AM &ndash; 5:00 PM only. Who can use the library? The library primarily serves registered PAC University students, faculty, and staff. External users and PAC alumni may also access the library by obtaining a library pass at the applicable fee. See the Library Membership page for details. What facilities are available in the library? The library offers private study carrels, a theatre, an e-resources computer lab, group discussion bays, print and electronic collections, and Wi-Fi access. How do I contact the library? You can reach the library by phone on 0730 955 228 (Ext. 114 or 116), by email at librarian@pacuniversity.ac.ke, or by visiting the library in person during opening hours. You can also use the Ask a Librarian form on our website. Borrowing &amp; Returns How many books can I borrow and for how long? Registered members may borrow a maximum of 10 books for a period of 2 weeks. Reference books, newspapers, journals, and reserve materials must be used within the library and cannot be borrowed. Can I renew my books? Yes. You can renew your books online by logging into your library account at library.pacuniversity.ac.ke, or by visiting the library in person. Renewal may not be possible if the item has been reserved by another user. What happens if I return a book late? Overdue fines apply: KSh 10 per day for general collection books, KSh 10 per hour for reserve materials, and KSh 500 per book not returned by end of term. Lost books incur the full replacement cost plus a KSh 500 processing fee. Can I reserve a book that is currently on loan? Yes. You can place a hold on a book that is currently borrowed through the library catalogue (OPAC). You will be notified when the book becomes available for collection. Can I borrow a book on behalf of someone else? No. Borrowing on behalf of others is not permitted. Each registered user must borrow materials using their own library account and college ID. Electronic Resources &amp; Off-Campus Access How do I access electronic resources from off campus? You can access all e-resources from anywhere using the EZProxy remote access system. Visit ezproxy.pacuniversity.ac.ke and log in with your PAC University credentials. Contact the library if you need help with setup. How do I access past examination papers? Past examination papers are available through the Ghala Repository under the University Exams Bank community. Visit repo.pacuniversity.ac.ke and browse or search by subject. A user guide is also available at the library desk. How do I search for articles and journals? Use the EBSCO search platform at research.ebsco.com to search across thousands of academic journals and articles. You can also use Google Scholar, CORE, and other free platforms recommended by our librarians. Membership How do I register as a library member? For PAC University students, membership is automatic upon first-year registration \u2014 no separate registration is required. Faculty and staff should visit the library with their staff ID. External users and alumni must apply for a library pass at the applicable fee by contacting the library. How much does it cost for external users to access the library? External users (non-PAC community) pay KES 5,000 per year for reading space access, with an additional KES 1,500 per year for internet access. Alumni of PAC University pay KES 2,500 per year for reading space, plus KES 1,500 for internet access. Can alumni borrow books from the library? No. Alumni and external users are welcome to use the library&#8217;s physical and electronic resources within the library, but they are not permitted to borrow materials and take them home. Research &amp; Academic Support Can a librarian help me with my research? Absolutely. Librarians are available to help you formulate search strategies, identify relevant databases, locate sources, and organise your references. You can walk in during library hours, call, email, or use the Ask a Librarian form on the website. Does the library offer Information Literacy training? Yes. The library runs Information Literacy sessions periodically throughout the academic year, typically at the start of semesters. Sessions cover how to search databases, evaluate sources, avoid plagiarism, and cite correctly. Contact the library to find out when the next session is scheduled. How do I avoid plagiarism in my work? Always cite every source you use, whether you quote directly or paraphrase. Use a recognised citation style (APA, MLA, Harvard, Chicago) consistently. Tools like Zotero and Mendeley can help you manage references automatically. The library offers guidance on citation \u2014 ask a librarian for help. What citation style should I use for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-7468","page","type-page","status-publish","hentry","post-no-thumbnail"],"_links":{"self":[{"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/7468","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/comments?post=7468"}],"version-history":[{"count":21,"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/7468\/revisions"}],"predecessor-version":[{"id":7707,"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/pages\/7468\/revisions\/7707"}],"wp:attachment":[{"href":"https:\/\/lib.pacuniversity.ac.ke\/index.php\/wp-json\/wp\/v2\/media?parent=7468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}